Terms & Conditions

2.1 Account Creation

2.2 Account Security

3.1 Purchase Terms

3.2 Device Compatibility

3.3 eSIM Delivery & Activation

4.1 Payment Methods

Express Checkout: Apple Pay, Google Pay, PayPal

4.2 Pricing & Taxes

All eSIM purchases are prepaid. Prices include applicable Indirect Taxes.

Tax is calculated based on your billing postal/zip code.

"Indirect Taxes" means sales tax, value-added tax (VAT), goods and services tax (GST), and similar taxes.

4.3 Payment Method Storage

4.4 Promotional Codes & Discounts

• Promotional codes are subject to availability and expiration dates
• Only one promotional code may be used per transaction
• Promotional codes cannot be combined with other offers
• We reserve the right to modify or cancel promotions at any time
• Promotional codes are non-transferable and have no cash value

5.1 Agreement Duration

This agreement commences when you purchase an eSIM

The agreement continues until your Data Plan expires or credit is expended

5.2 Termination

Upon consumption or expiry of your Data Plan

Upon suspension by HelloRoam for breach of these terms

5.3 Post-Termination

eSIM is provided "as is" if not deleted from your device

No liability attaches until a further purchase is made

6.1 User Obligations

• Use the service in compliance with these Terms & Conditions
• Comply with all applicable laws and regulations
• Not use the service for fraudulent or illegal purposes
• Not copy or commercialize any service information
• Not engage in excessive downloading or uploading
• Not infringe any intellectual property rights

6.2 Promotions & Referrals

You must not undermine the fairness or integrity of any promotion

Fake registrations or fictitious identities are prohibited

6.3 Service Suspension

7.1 Service Availability

We take commercially reasonable steps to provide continuous service

Service availability is contingent on network capacity

We partner with multiple service providers to ensure coverage

7.2 Unlimited Data Plans

Fair use policy applies to unlimited data plans

We may apply restrictions if usage is deemed excessive

Restrictions are applied to maintain network quality for all users

7.3 Service Guarantees

• During network upgrades or maintenance
• In areas not covered by our network partners
• Due to factors outside our control (weather, interference, etc.)

8.1 Statutory Rights

Nothing in these terms affects your statutory rights as a consumer.

8.2 No Warranties

To the extent permitted by law, we make no representations and exclude all warranties, whether express or implied, regarding our services.

8.3 Service Discontinuation

We reserve the right to discontinue any service at our discretion, with reasonable notice where practicable.

9.1 Ownership

All content, trademarks, and intellectual property displayed on our platform are owned by or licensed to HelloRoam and are protected by copyright and other intellectual property laws.

9.2 Restrictions

You may not copy, reproduce, modify, distribute, or commercially exploit any content from our platform without prior written permission.

10.1 Legal Right of Withdrawal

You have 14 days to withdraw from your purchase without giving any reason.

This right expires upon activation, or you may receive a partial refund if data has been consumed.

10.2 Refund Eligibility

• eSIM was purchased directly from HelloRoam
• eSIM has not been activated
• Request is made within 6 months of purchase

10.3 Partial Refunds

• eSIM has been activated but data has been partially consumed
• Network infrastructure issues prevented full service delivery

10.4 Device Compatibility Refunds

Full refund is available if your device is found to be incompatible or carrier-locked after purchase.

11.1 Liability Exclusion

To the extent permitted by law, we exclude all liability for any loss or damage arising from your use of our services.

Our total liability is capped at 12 months of charges paid by you or £100, whichever is greater.

This does not affect our liability for fraud or fraudulent misrepresentation.

11.2 Indemnity

You agree to indemnify us against any claims arising from your breach of these terms.

You agree to indemnify us against any claims arising from improper use of our services.

12.1 Governing Law

These terms are governed by the laws of England and Wales.

The courts of England and Wales have jurisdiction over any disputes.

Other mandatory consumer protection laws may also apply in your jurisdiction.

12.2 Complaints

If you have a complaint, please contact our customer support team first. We will attempt to resolve any issues before escalating to formal dispute resolution.

13.1 Data Protection

We process Personal Data to provide our services.

We may monitor and improve services and prevent unauthorized use.

For full details, see our Privacy Policy and Cookies Policy.

14.1 Variation of Terms

We may vary these terms from time to time.

• Updated terms will be available on our website and application.
• We will provide notice of material changes with adequate time to review.

14.2 Assignment

We may assign our rights and obligations under these terms to any group company.

14.3 Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.4 Waiver

Our failure to exercise any right under these terms does not constitute a waiver of that right.

14.5 Language

In case of any discrepancy between translated versions, the English version of these terms prevails.

14.6 Contact Details